Effective Date: April 19, 2026
Refined Catalyst Solutions LLC (“Company,” “we,” “us,” or “our”) operates the website located at https://app.refinedcatalyst.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We may collect the following types of information:
We use the information we collect to:
Refined Catalyst Solutions, LLC operates an SMS messaging program that delivers market data alerts, price updates, and service-related communications to enrolled users of the Services located at https://app.refinedcatalyst.com. This Section 3 serves as both the privacy policy and the terms and conditions governing our SMS program.
By providing your mobile phone number and affirmatively enabling SMS notifications within your account settings, you provide your prior express written consent to receive recurring automated text messages from Refined Catalyst Solutions, LLC at the mobile phone number you provide. This consent satisfies the requirements of the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations.
Your consent to receive SMS messages is entirely voluntary and is not a condition of any purchase, account registration, or use of our services.
Opt-In Methods: Users opt in to receive SMS messages through one of the following means:
In either case, by completing the opt-in action you acknowledge that you have read, understood, and agree to these SMS terms and our Privacy Policy. A link to this Privacy Policy is displayed adjacent to the opt-in control.
Opt-In Confirmation: Upon enrollment, we will send you a confirmation message to verify your opt-in. For recurring message programs, this confirmation will include opt-out instructions.
Consent Recordkeeping: We maintain records of your consent, including the date, time, method of opt-in, the disclosure language presented at the time of consent, and the program version in effect at that time. These records are retained for a minimum of five (5) years.
You may receive the following types of text messages from us:
The content of messages you receive will be related to the services and market data functionality available through your account on the Service.
Message frequency varies depending on market activity and your notification preferences. You may receive approximately 1 to 6 messages per day. Actual frequency may be higher or lower depending on market conditions.
Message and data rates apply depending on your mobile carrier and plan. Refined Catalyst Solutions, LLC is not responsible for any messaging or data charges imposed by your wireless carrier. Contact your carrier for details about your plan.
You may revoke your consent and opt out of receiving SMS messages at any time through any reasonable means, including but not limited to the following methods:
Processing Time: We will process your opt-out request as soon as practicable, and in no event later than ten (10) business days from receipt of your request. You may receive messages during this processing period.
Confirmation Message: After receiving your opt-out request, we may send you a single confirmation message within five (5) minutes to acknowledge your request. This confirmation message will not contain any promotional or marketing content.
Continued Access: Opting out of SMS messages will not affect your ability to use our services, access your account, or receive non-SMS communications from us (such as email notifications).
For assistance with our SMS program, you may:
We will not send promotional or marketing SMS messages before 8:00 AM or after 9:00 PM Eastern Time. Transactional or service-critical alerts (such as security notifications) may be sent outside these hours when necessary.
Our SMS program may not be available on all wireless carriers or devices. We are not responsible for messages that are delayed or undelivered due to carrier network issues, device incompatibility, or circumstances beyond our control. Supported carriers may change without notice.
We will not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party for marketing purposes. Your phone number and consent information may be shared with our messaging service provider, Twilio, solely for the purpose of delivering messages on our behalf. Twilio is contractually obligated to protect your information and use it only for the services it provides to us.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share, sell, or transfer your SMS opt-in consent or mobile phone number to any third party for marketing or promotional purposes.
We may share your information only with trusted service providers who assist in operating our business, such as our messaging provider, Twilio. These providers are contractually obligated to protect your information and use it solely for the services they provide to us. We may also disclose your information if required by law, regulation, legal process, or governmental request.
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
We retain your personal information only for as long as necessary to:
SMS Consent Records: Records of your SMS opt-in consent (including the date, time, method, and disclosure language presented) are retained for a minimum of five (5) years from the date of consent or the date of your last interaction with our SMS program, whichever is later. This retention period aligns with the statute of limitations applicable to TCPA claims and ensures we can demonstrate compliance.
Opt-Out Records: Records of opt-out requests are retained indefinitely to ensure we do not inadvertently re-enroll you in our SMS program.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
You may:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy, you may contact us at:
Refined Catalyst Solutions LLC
1120 ONeill Dr
Hebron, OH 43025
Email: info@refinedcatalyst.com
Phone: (740) 899-2043